Frequently Asked Questions

Q: Can I place a bulk order for my team or club?

A: Absolutely! We specialize in outfitting hiking clubs, corporate teams, and outdoor groups. For orders of 10 items or more, please visit our Wholesale Page or contact us for exclusive pricing.

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, Mastercard, Amex) and PayPal. All transactions are secure and encrypted.

Q: How long will it take to receive my order?

A: Standard shipping typically takes 7-15 business days depending on your location. We ship globally from our distribution centers to ensure you get the best value.

Q: Why did I receive only part of my order? (Important)

A: To get your gear to you as fast as possible, we may split your order into multiple shipments. For example, apparel and heavy equipment (like backpacks) may be shipped from different specialized warehouses. Don’t worry, the rest of your order is on the way!

Q: Where can I find my tracking number?

A: Once your order ships (usually within 1-3 days), you will receive an email with your tracking link. If you haven’t received it after 4 days, please check your spam folder or contact us.

Q: How do I choose the right size?

A: Our apparel generally runs true to size. However, for activewear (like our hiking tees and hoodies), we recommend checking the Size Chart on each product page. If you prefer a looser fit for layering, we suggest sizing up.

Q: How should I wash my technical gear?

A: To extend the life of your gear, we recommend washing in cold water on a gentle cycle and hanging to dry. Avoid using fabric softeners on moisture-wicking fabrics.

Q: What is your return policy?

A: We offer a 30-day return policy for unused items in their original packaging. Please note that customized team gear cannot be returned unless defective.