Who we are
Our website address is: https://up-cart.com. We are an outdoor equipment retailer committed to providing high-quality gear for adventurers.
Information We Collect
a) While You Visit Our Site We track:
- Products you’ve viewed: We’ll use this to, for example, show you products you’ve recently viewed.
- Location, IP address and browser type: We’ll use this for purposes like estimating taxes and shipping.
- Shipping address: We’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
b) Checkout Data When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We use this information for purposes, such as, to:
- Send you information about your account and order.
- Respond to your requests, including refunds and complaints.
- Process payments and prevent fraud.
- Comply with any legal obligations we have, such as calculating taxes.
c) Comments & Reviews When visitors leave comments or reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Payment Information
We accept payments through third-party payment processors (e.g., PayPal, Stripe, Credit Cards). We do not store your credit card data on our servers. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Cookies
Shopping Cart: We use cookies to keep track of cart contents while you’re browsing our site.
Login Info: If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies.
Remember Me: If you select “Remember Me”, your login will persist for two weeks.
Who We Share Your Data With
We do not sell your personal data. We share information with third parties who help us provide our orders and store services to you:
Shipping Providers: We share your name, delivery address, and phone number with our logistics partners (e.g., USPS, DHL, Fedex) to fulfill your delivery.
Payment Gateways: We share information with our payment processors to process payments or refunds.
Analytics: We may use tools like Google Analytics to help us understand how our customers use the Site.
How Long We Retain Your Data
Order Information: We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes.
Accounts: For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Our store is secured via SSL (Secure Socket Layer) encryption.
Your Rights
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Contact Us
For purposes of EU data protection laws, or if you have any questions about this Privacy Policy, please contact us at:
Address: 42 High Street, Camden Town, London, NW1 7JH, UK
Email: support@up-cart.com